Intuitive ELN with Outstanding Developer Support and Rapid Updates
I've been really impressed with how intuitive Lab Thread is to use compared to the ELNs I have used in the past. The software is very logically constructed, with a simple and accessible user interface. I have largely been able to teach myself to use it, with occasional reference to the short, but informative training videos. The other area that stands out is the support from the developers and ease of reporting bugs/requesting news features. The support request tool allows for recording of a short video to demonstrate a bug, which makes it very easy for the user to report any issues. Fixes for bug reports have typically been rolled out with 24 hours, which is very impressive! The development team have also taken onboard feedback from our scientists and quickly implemented new features when requested. The quality of support has been markedly better than my experience with two of the large established ELN providers.The software is clearly still being refined and we have encountered bugs, or features that are a bit clunky in their first iteration. However, the developers have always taken onboard our feedback and quickly made revisions that fix bugs or improve functionality, and so there is very little I don't like about the software.